3. Delivery and operations

Self Assessment Standards

3.1

We understand and operate using a Community Development Model consistent with the Sector Principles.

Typical Evidence

Tips for making Collaborative Decisions from the Centre for Collaborative Planning
Sample Conducting a Community Needs Analysis from Our Community
Sample Assessing Community Needs and Resources from Community Toolbox
Throughout this website you will find example and template policies.  
Our Community policy bank
Example Coordinator Position Description from Eaglehawk Community Centre
Example Centre Manager Position Description from Jika Jika Community Centre

3.2

Our house is inclusive and accessible and we have clear and visible policies to support this.

Typical Evidence

The Inclusive Communities Resource Manual for Neighbourhood Houses wanting to improve the way in which they include people with a disability
Template Access and Equity Policy
from Our Community
The Australian Human Rights Commission has guidelines on how to prepare a disability action plan and a register of plans from other organisations. 

3.3

We regularly consult to determine the needs and expectations of the community in which we operate. This information assists in the design of programs and services we provide.

Typical Evidence

Annual general meeting requirements for Incorporated Associations from Consumer Affairs Victoria
Sample Assessing Community Needs and Resources from Community Toolbox
Sample Conducting a Community Needs Assessment from Our Community
Documents to follow
Sample Getting Issues on the Public Agenda from Community Toolbox
Documents to follow
Documents to follow
Social media factsheets and how to documents from the NH ICT projects
Association of Neighbourhood Houses and Learning Centres Facebook Page - a great place to find information on the sector and other Neighbourhood Houses who are using Facebook
Computer Internet and Email Usage Policy from Barwon Network
Survey Monkey is an online survey tool which can be used to survey people using the web.
A SurveyMonkey factsheet from the NH ICT projects.

3.4

Members and Learners are provided with information on the range and content of the programs and services we offer. Information.

Typical Evidence

Documents to follow
Example websites from Neighbourhood Houses around the state of Victoria:

A number of Neighbourhood Houses have utilised the NH website template to create an easy to use, professional website.  Follow the link to find out more about it and to see the sites that Neighbourhood Houses and Networks have created with the template.

Social media factsheets and how to documents from the NH ICT projects
Association of Neighbourhood Houses and Learning Centres Facebook Page - a great place to find information on the sector and other Neighbourhood Houses who are using Facebook

3.5

We use a variety of marketing and promotion tools and regularly measure and review their effectiveness.

Typical Evidence

Documents to follow
Documents to follow
What is Google Analytics from the NH ICT projects
Social media factsheets and how to documents from the NH ICT projects
Association of Neighbourhood Houses and Learning Centres Facebook Page - a great place to find information on the sector and other Neighbourhood Houses who are using Facebook

3.6

We provide high quality activities, programs and services.

Typical Evidence

Members of Jobs Australia can access a number of very useful resources in this area on the Jobs Australia website.  
Recruitment and selection toolkit from the Office of the Community Sector

Guide to recruitment from the Office of the Community Sector
Employment Checklist worksheet - a simple guide to make sure you have covered the basics and employment practices when hiring new staff
Attracting and retaining staff in rural and regional Australia from the Office of the Community Sector
Reference check template from the Office of the Community Sector
Documents to follow
Documents to follow
Documents to follow

3.7

We receive feedback from our Members and Learners regarding the value of the programs and services they receive as well as the safety and inclusiveness of the environment we provide. This is used to review and improve our programs and services.

Typical Evidence


Documents to follow

Survey Monkey is an online tool which can be used to survey people via the web
A Survey Monkey Factsheet from the NH ICT projects

Continuous Improvement Policy from YNH Services

Social media factsheets and how to documents from the NH ICT projects
Association of Neighbourhood Houses and Learning Centres Facebook Page - a great place to find information on the sector and other Neighbourhood Houses who are using Facebook

3.8

We have a clearly understood Grievance Procedure available for Members and Learners to lodge complaints of a serious nature.

Typical Evidence

Student Handbook from MACE
Example grievance policy from Alphington Community Centre
Grievance policy process kit from East Gippsland Network of Neighbourhood Houses

3.9

We have clearly understood policies and responsibilities/procedures for compliance with Occupational Health and Safety regulations.

Typical Evidence

3.10

We have clearly understood policies and responsibilities/procedures for compliance with health and food handling regulations.

Typical Evidence

Copy of Health & Food Handling Regulations