2. Management

Self Assessment Standards

2.1

We have a defined and legally compliant system for recruiting staff and volunteer positions and ensure all staff are appointed according to an appropriate award and classification for the duties they undertake.

Typical Evidence

Members of Jobs Australia can access a number of very useful resources in this area on the Jobs Australia website.  
Recruitment and selection toolkit from the Office of the Community Sector

Guide to recruitment from the Office of the Community Sector
Employment Checklist worksheet - a simple guide to make sure you have covered the basics and employment practices when hiring new staff
Attracting and retaining staff in rural and regional Australia from the Office of the Community Sector
Example Coordinator's advertisement from Eaglehawk Community Centre
Applicant's letter template from Eaglehawk Community Centre
Interview scoring template from the Office of the Community Sector
Volunteer Police Checks and Working with Children's Checks - fast facts from Volunteering Victoria
Sample Police Check Register from YNH Services
Example Coordinator interview questions

Reference check template from the Office of the Community Sector
Example A frame tutor contract from YNH Services Inc.
Example tutor contract accredited courses from YNH Services Inc.
Example tutor induction handbook from YNH Services Inc.
Example staff induction checklist from YNH Services Inc.

Copies of NH sector awards and pay tables 
Copies of the 2007, 2008 and 2010 NH Sector Collective Agreements and pay tables

2.2

We ensure our employment practices for staff, tutors and volunteers are compliant with all legislative and funding body requirements.

Typical Evidence

Template privacy policy from Our Community
Example privacy policy from Alphington Community Centre
Your superannuation obligations from the Australian Tax Office.  Are you aware of the recent changes?
A guide to superannuation from the Australian Tax Office.
The Neighbourhood House Collective Agreement outlines the agreement's long service leave provisions
Members of Jobs Australia can access information about Long Service Leave on the Jobs Australia website
Long service leave entitlements from Business Victoria

2.3

We have defined activities and processes to ensure that all staff, tutors and all volunteers have a clear understanding of our organisation's overall purpose, current direction, responsibilities, accountabilities and obligations.

Typical Evidence


Sample Staff Induction Procedure and Checklist from Myrtleford Neighbourhood Centre
Guide for Coordinator's Report to CoG
 from RANCH
Example Coordinator's handover list from Riddells Creek Neighbourhood House
Committee of Management Induction from RANCH
Example code of ethics from Alphington Community Centre

Sample Induction Procedure and Checklist from Myrtleford Neighbourhood Centre
Managing volunteers
 from Volunteering Australia
Volunteer protection legislation from Sports and Recreation Victoria

Regular meetings are held with staff and tutors.




Regular meetings are held with volunteers.



Example Coordinator Position Description from Eaglehawk Community Centre
Example Centre Manager Position Description from Jika Jika Community Centre
Example Community Development Worker Position Description from Jika Jika Community Centre
Example Cleaners Position Descriptions: one from Kyneton Community and Learning Centre, two from Bendigo Neighbourhood House




Do you have a great staffing or tutor policy which you would like to share with the Sector? You can submit it here.

Volunteering Victoria has a number of useful factsheets to help you create volunteer policies and procedures, their Essential Volunteering Policies and Procedures is a good place to start
Start Smart Toolkit - a toolkit for developing effective volunteer policies and procedures in not-for-profit organisations from Volunteering Australia
Volunteer Police Checks and Working with Children's Checks - fast facts
Example
volunteers policy from Kyneton Community and Learning Centre
Example volunteers policy from Alphington Community Centre

2.4

We provide the opportunity for feedback between each staff member/tutor and the person to whom they report, to discuss their performance relative to their role, to acknowledge achievements and address areas of concern and identify opportunities for Professional Development and Training.

Typical Evidence

HR4Business from Barwon Network
Managing People, Managing Performance
- Good Practice Guide from the Government of South Australia
Performance Appraisal Policy and Procedure from ACOSS
Example Staff Assessment Form 
Training and Development Policy from Barwon Network

2.5

We ensure that Professional Development opportunities (education and training) are provided to all staff and tutors according to the needs of their role, and their personal aspirations.

Typical Evidence

Professional Development Policy from Barwon Network
Link to HR4Business Template from Barwon Network
Link to Client Records and Service Information Policy from NENHN 
Link to Records Management Policy from NENHN
Understanding external supervision from Suzi Q Consulting

2.6

We document our policies, processes and procedures and these are accessible to all staff, tutors and volunteers.

Typical Evidence


Development of Policy and Procedure from VCOSS
Developing Policies and Procedures from Kilmister, Boards at Work Ltd
The policy bank from Our Community
Policy and Procedure Manual from Myrtleford Neighbourhood Centre
A statement on policy development from the North East Neighbourhood House Network

2.7

We encourage and seek input from staff, tutors and volunteers to improve our processes, programs and services.

Typical Evidence


Regular meetings are held with staff and tutors.

Regular meetings are held with volunteers.

Documents to follow

Documents to follow

2.8

We ensure that the organisation provides flexibility where possible to accommodate the individual needs of its staff, tutors and volunteers.

Typical Evidence


Training and Development Policy from Barwon Network
Study Leave Policy from Barwon Network
Policy for Recruitment Selection and Appointment from Barwon Network
Recruitment Selection and Appointment Procedure from Barwon Network
Employee Action Plan from Barwon Network
Performance Meeting Note Template from Barwon Network
Motor Vehicle Policy (Privately Owned) from Barwon Network
Annual Leave Policy from Barwon Network
Leave Application Form from Barwon Network
Leave Without Pay Policy from Barwon Network
Community Service Leave (incl Jury Service) Policy from Barwon Network
Confidentiality Policy from Barwon Network


Sample Staff Induction Procedure and Checklist from Myrtleford Neighbourhood Centre
Example
code of ethics from Alphington Community Centre

T.O.I.L. provisions can be found in the Neighbourhood House Collective Agreement

2.9

We have a clearly understood Staff, Tutor and Volunteer Grievance Procedure that is available for all members of staff and volunteers to have complaints of a serious nature dealt with discreetly.

Typical Evidence


Example grievance policy from Alphington Community Centre
Grievance policy process kit from East Gippsland Network of Neighbourhood Houses
Discrimination Harassment and Bullying Complaint Resolution Form from Barwon Network
Final Warning Template from Barwon Network

Grievance policy process kit from East Gippsland Network of Neighbourhood Houses

2.10

Staff, Tutors and volunteers understand our clearly stated 'Confidentiality and Privacy' policy that applies to relationships and dealings with all Members and Learners.

Typical Evidence